Shipping Policies
Return Policy
Please inspect your package immediately upon arrival. In the event of breakage or leakage, please contact us within 24 hours of receiving your shipment and we will be happy to replace any broken or leaking items.
We are not responsible for late deliveries due to incorrect addresses, weather or events beyond our control.
If you have any other concerns regarding your shipment, please email us at info@theolivetable.com within 24 hours of receipt.
Pricing Changes and Availability
Our products are subject to availability due to seasonal variations. If a product becomes unavailable, we will do our best to note this on the product page as quickly as possible. In addition, The Olive Table reserves the right to make changes to it’s pricing to reflect changes in market supply. We will strive to make the customer aware of any changes as soon as possible. Our web site shows the most current and up-to-date pricing and availability for all products.
Payment
We accept Visa, Master Card, American Express and Discover for payment. Your card will only be charged when your order ships. All transactions are in US Dollars.
Shipping
The Olive Table will do its best to process your order within three to four days. Please notify us at info@theolivetable.com if you need your order to arrive by a specific date. During the holidays and other peak periods we may require additional time to process and deliver your order.
Shipping is available only within the Continental United States. We do not ship to: Alaska, Hawaii, Puerto Rico, PO Boxes, or International addresses.
Please note that all packages are shipped to “deliver without signature” to ensure that the delivery will be made on the day scheduled.
Calculated shipping charges will be added to your total at checkout.
Shipping to Multiple Addresses
Because items shipped to multiple addresses incur separate shipping charges, items shipping to different addresses must be entered as individual orders.
Shipping Methods
Currently all orders ship out via FedEx Ground. FedEx Overnight is available on most orders at an additional charge.
If Your Olive Oil Appears Cloudy
If your olive oil is cloudy it is because our oils are unfiltered and what you are seeing is olive pulp that has not settled to the bottom of the bottle, perhaps due to the movement during shipping. Over time, this pulp will settle back to the bottom of the bottle.
In cases where olive oil has been exposed to colder temperatures, the oil may appear cloudy or you may see some solidified oil. Olive oil is not harmed by cold or freezing. Allowing it rise to room temperature will generally clear up the cloudiness. If the oil is still cloudy after coming up to room temperature, you may warm the oil in a warm water bath to completely clarify it. Do not use hot water, as this could affect the quality of your oil.
